The banks finalize their accounts for every six months on 30th September and 31st March every year. On these two days, although the bank staff will do their work, no transactions with public will be carried out. To satisfy all the customers at all times is like having an impossible dream.
However, with sincere efforts and positive attitude the needs of many customers can be satisfied when private sector and foreign banks are aiming at ‘Customer Delight’.
Finally when everyone accepts their full responsibilities, performance always improves. That may be one way of explaining customer service or customer satisfaction.