Total quality management concepts and securing ISO 9000 certification, etc, have paved the way for thinking globally and appraising the organisational systems to accomplish total quality standards.
They are not just reached once, but are continuously maintained so that customers availing of the services/ products do get the fullest satisfaction out of the same. TQM is a holistic concept, and the first step for accomplishing ISO 9000 standard; of certification.
Therefore, total maintenance and Total Employee Involvement are inseparable, When organization view the whole setup so and attune themselves for (TEI) gets adopted in this process.