Concept and Philosophy of Quality Circles in an organisation

1. To contribute to the improvement and development of the enterprise. The modem concept of quality control came to Japan after 1945 from U.S.A. QCs provided employees at the grass-roots level with the opportunity to perform effectively with other levels and functions of the organisation resulting in the improvement of corporate quality.

2. To respect humanity and build a happy, bright work atmosphere which is meaningful to work in: In the QCs philosophy, workers are not treated as part of the machine or equipment, rather allowed to explore their full potential and display their true capability.

Again QC concept enables employees to utilize their intrinsic wisdom and creativity in the work that they are engaged in. It creates a sense of belonging to the organisation in the minds 6fthe employees, it gives opportunity to use brains and develop personal capacities, acts as a group which creates harmonious human relations and provides an opportunity for employees to be recognised by their superiors.


3. To satisfy the higher human needs of recognition and self development.

From ‘Top-down’ approach where instructions flow from the top towards down QC shifted to ‘Bottom. Up approach where suggestions and recommendations for improvements emanate from the lower levels to upwards. QC gives opportunity to fulfill higher level needs like social needs, esteem needs and self-realisation.