Street Address

To

Mr. …………………

Agency Name

ADVERTISEMENTS:

Dear Sir,

I am pained to inform you that my travel plans have been jeapordised, on account of carelessness shown by your staff booking the tickets. I had requested your manager, Mr. Sharma, to book a two-tier AC ticket for Delhi by Shatabdi Express, for 9th September. Today to my horror, I was delivered a ticket for the 11th of September that is of no use to me.

I have to be in Delhi on 10th mornings to attend a seminar in which I am presenting a paper. It was on account of this, I had booked my ticket a week in advance, as I did not want to risk getting a waitlisted ticket. I am hereby returning the ticket and would like you to immediately arrange for a confirmed ticket, for 9th by Shatabdi express or any other suitable train. I shall expect an immediate response, confirming the status of my ticket by today evening. This is imperative, for I have to confirm my travel plan to my host. Besides I have to make other necessary arrangements that I am unable to do now.

Meanwhile you should investigate as to how this happened and ensure that t doe; not recur in future. This would be in your own business interest, so that clients like me do not ,suffer inconvenience on account of lapses at your end.

ADVERTISEMENTS:

Thanking you,

Yours truly, S. Sharma