In a school there are a number of persons who work together. They interact with each-other and also those who are concerned with the school. These interactions give a shape to the learning process that goes on in the school. A healthy pattern of interpersonal interaction promotes the progress of school system: It can be defined as the interaction between people of equal level and of people across different levels in an organization.

This defines two types of interaction patterns viz. Horizontal and Vertical. Horizontal interaction takes place between people of same level and vertical interaction takes place between people of different level in an organization. Both the patterns help in maintaining healthy interpersonal relationship in an organization.

When people interact there exists social transaction in which one person responds to another. The study of this social transaction between people is called transactional analysis (TA). The purpose of TA is to provide better understandings of how people relate to each other, so that they may develop improved communication and human relationship.

When people interact each other from one of three psychological positions, known as ego states these are called Parent, Adult and Child, and a person can operate from any of these three positions. The parent ego state is reflected by these characteristics: “Playing old tap “, and utter such sentences “it is right”, “it is wrong”, “it is bad” etc.

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The adult ego state shows in such forms as to upgrade decisions by seeking facts, processing data, estimating probabilities, and holding factual discussions. The child ego state reflects the emotion developed in response is childhood experiences. It might be spontaneous, dependent, creative or rebellious.

Transactions may be complementary or non- complementary. Transactions are complementary when the ego states of the sender and the receiver in the opening transactions are simple reversed in the response. When the pattern between ego stages is charted, the lines arc parallel as shown in Fig. below:

Organizations that have used TA report that it has been moderately successful. Training in TA can give teachers (employees) fresh insights into their own personalities and it can also help diem understand why others sometimes respond as they do.

A major benefit is improved interpersonal communication. Teachers (employees) can sense when crossed communication occurs and then take steps to restore complementary” communication, preferably in the adult-to-adult pattern. The result is a general improvement in interpersonal transactions.