A single window is a system is where all facilities are available in one place. For example, in banking there are various dealings like withdrawing cash from a savings account, current account, purchase of drafts or pay orders, making fixed deposits, etc.
Earlier, for each type of transaction, a customer had to approach different staff at different counters. Today, all the facilities can be availed of at one counter or window. Hence, it’s called a single window facility E-Prashasan (e-Governance) Kendra or EPK, an e-governance division of Cyber Infodev Pvt. Ltd., is a single captive window where all the people from urban as well as rural areas can avail numerous government services under one roof within stipulated time frame.
The EPK offices are located at the District Headquarter as well as Tehsil / Block / Circle / Sub Tehsil Office and connected through Kiosks at village level, from where an applicant can apply and receive all the required G2C services.
Neev have developed various G2G software for various government schemes like IAY, Watershed Management, SGSY, BPL etc these software are successfully running in various districts of different states
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Neev does have a competitive advantage over other players in the market.
The following are some of the reasons for the same:
I. One of its kind, Self Sustainable Citizen Interface Model for Government services delivery at Collectorate, Sub-Division level and Tehsil level run and managed by a competent and specialized organization with over six years experience in the realms of e-governance and providing consultancy and software solutions to public, private and development organizations .
II. State-of-the-art computer application for centralized data management, which can be monitored in real time by concerned authority by connecting his/her computer with centralized data server.
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III. Presence of a highly reliable service – delivery mechanism with seamless presence at all levels viz. e-Prashashan Kendra at the District Level armed with resources like computers, printers, uninterrupted power supply, online portal for data management and trained professionals.
IV. This is networked with the tehsil level EPKs which is also equipped with computers, dedicated servers, uninterrupted power supply, internet connection and trained professionals, which is again integrated with information kiosks at the Gram panchayat level. And all these at no additional infrastructure cost to the administration.
V. Provision to integrate with various government agencies e.g. RTO, Municipal Corporation etc. within or outside the district and channeling all information and services within the same corridor.
VI. Competent enough to provide maximum services in a single location.
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VII. Easy understandable reports generation for smooth auditing at any point of time
VIII. Expert team can troubleshoot any problem immediately through its dedicated call center or visiting trouble location.
IX. Scalable model to incorporate additional government or private services