Office correspondence may be further classified into

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Office correspondence may be further classified into:

(a) Routine Correspondence:

It includes correspondence on routine matters like enquiries, replies, orders, appointment letters, etc.

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(b) Sales Correspondence:

It includes correspondence on matters relating to sales, for examples, sales letters, invoices, statement of accounts, collection letters, delivery letters, debit notes, credit notes etc.

(c) Personalized Correspondence:

It includes correspondence on matters involving personal or emotional matters, for examples, thank you letters, introductory letters, letters requesting favours or granting favours, letters conveying congratulations and appreciation etc.

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(d) Circular Letters:

Circulars are identical letters which are sent to a large number of persons and business firms, for example, such letters may be sent on matters like change of address, introduction of a new product, opening of a new branch, declaration of dividend etc.

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