The followings are the essential features of office work:
(a) Office work is primarily a paper work but sometimes office work includes non-paper work activities.
(b) Office work facilitates the functioning of the whole organisation.
(c) It is very difficult to measure office work because it is essentially brainwork.
(d) It is very difficult to state office work precisely and accurately in terms of standard of quality and as such, it becomes difficult to exercise a control over office work.
(e) Office work is performed at different departmental level and it need not be located at a central place.
(f) The efficiency in office work cannot be precisely judged as it depends on the flow of work process.