6 main Features of Human Relations Theory
1. The worker is a human being, who is also member of a team.
2. His contribution to output is determined as much by his physical capacity as his willingness to work.
3. Non-economic rewards play a central role in making him a willing worker.
4. Due to their social nature workers form primary groups among themselves, which do not follow any formal rule of principle?
5. A manager should
(a) Encourage the formation of such groups,
(b) Use them as a supplementary force to strengthen the formal organisation,
(c) Build adequate channels of communication, formal and informal, with the workers and their groups, and
(d) Follow a relations-oriented rather than task-oriented style of leadership.
6. Participation in decision making may also result in more output from the workers.