Office correspondence may be further classified into

Office correspondence may be further classified into:

(a) Routine Correspondence:

It includes correspondence on routine matters like enquiries, replies, orders, appointment letters, etc.

(b) Sales Correspondence:

It includes correspondence on matters relating to sales, for examples, sales letters, invoices, statement of accounts, collection letters, delivery letters, debit notes, credit notes etc.

(c) Personalized Correspondence:

It includes correspondence on matters involving personal or emotional matters, for examples, thank you letters, introductory letters, letters requesting favours or granting favours, letters conveying congratulations and appreciation etc.

(d) Circular Letters:

Circulars are identical letters which are sent to a large number of persons and business firms, for example, such letters may be sent on matters like change of address, introduction of a new product, opening of a new branch, declaration of dividend etc.