Criteria for the Payment and Discharge by Adjuster (Insurance)


The adjuster should:

(i) Meet the insured or the person who will act for him in the adjustment, discuss the loss with him and make any necessary examination of records.

(ii) Examine his policy if it cannot easily be produced, the record of insurer’s agents or broker’s record should be searched.


(iii) Inspect the scheme of the loss and examine any of the property still in evidence.

(iv) Examine available records or reports covering the occurrence of the loss, those of fire department, peril or salvage corps, police, etc.

(v) Examine records or documents deeds or mortgages, contracts of sale, leases, etc.

(vi) Consider whether any insurance held by others should bear the loss or any part of it.


(vii) Withdraw if the insurance is not liable for the loss from contract with the insured and report to the insurer or have no waiver agreement.

(viii) Estimate the situation and the probable results of adjustments.

(ix) Choose the method of adjustment used.

(x) Make any necessary preparation for conducting the adjustment according to the method chosen.


(xi) Negotiate an agreement with the insured as to value and loss, submit the disagreement.

(xii) Check any claim for possible errors and omissions also for improper inclusion, of property.

(xiii) Apply contract conditions and determine the sum for which any policy or contract is liable.

(xiv) Forward to insurer with final report and supporting papers,


(xv) Account the salvage and its proceeds with the final report.

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