Office mail is divided into two types called incoming mail and outgoing mail- A good system of inward mail contains the following procedures:
(a) Receiving and collection of mail from the post office.
(b) Removing all contents from the envelopes after opening of letters.
(c) All the letters received are duly stamped to show the date of receipt.
(d) When the letters received are required by more than one department, such letters are brought to the notice of the concerned department through circulation slip.
(e) Recording the mail in dak received register
(f) Distribution of the dak received.
(g) Making follow-up of letters to ensure that these are replied.